Cancellation and Refund Policy
Effective Date: 12-08-2025
Company: Gravity Power Solution
At Gravity Power Solution, we follow a transparent and customer-friendly cancellation policy, aligned with our auto-debit billing system for inverter and UPS rentals.
✅ 1. Cancellations Before Equipment Delivery
- Clients may cancel their rental booking before the equipment is dispatched.
- In such cases, a full refund will be processed within 7 working days.
- If the equipment has already been dispatched or installed, the first month’s rental is non-refundable.
✅ 2. Return After Delivery (Early Closure)
- If the client returns the product before the agreed rental tenure ends, an early closure fee will apply.
- The early closure fee will be equivalent to 3 months’ rent for that product.
- Any advance rent paid will be non-refundable in case of early return.
✅ 3. Cancellations After Rental Period Ends
- Each rental is activated for a fixed tenure (e.g., 3, 6, 12 months, etc.).
- Once the rental period is complete, clients may either:
- Continue with the same equipment, or
- Request pickup and termination of service.
- To avoid auto-debit for the next billing cycle, clients must provide cancellation notice at least 14 days (2 weeks) before the next payment due date.
- If no cancellation notice is received, the rental will auto-renew and auto-debit will proceed as scheduled.
✅ 4. Auto-Debit Cycle – UPI / NACH / Card
- All rentals are billed in advance using auto-debit through:
- UPI (Google Pay, PhonePe, etc.)
- Bank Mandate (eNACH)
- Debit/Credit Card (if enabled)
- Cancellations made after auto-debit will be effective from the next billing cycle.
- No refunds are applicable for the current billing month.
✅ 5. How to Cancel After Rental Completion
Clients can cancel by contacting us through:
- Email: info@gravityups.in
- WhatsApp/Call: +91 9741952744 / 9071615552 / 9019578587 / 080 3572 4073
Our team will:
- Deactivate auto-debit
- Schedule equipment return
- Close your account with a final acknowledgment
✅ 6. Refunds (If Applicable)
- Pre-delivery cancellations and duplicate payments (if any) will be refunded to the original payment method within 7 business days.
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Gravity Power Solution
📧 info@gravityups.in | ☎ +91 9071615552 / 080 3572 4073
🌐 https://onlineupsprice.com/